This page contains resources for trainers/facilitators who have completed the Moments That Matter Train-the-Trainer workshop and are now ready to lead Moments That Matter Training within their organization. It provides you with all the materials and content you need to smoothly launch the training experience.

Moments That Matter Training is a 4-hour workshop that guides frontline managers through realistic, context-specific workplace scenarios in a role-play-based learning. Participants build and practice skills to respond to employee situations in ways that drive empathy and impact.

Learning Outcomes

• Perception: Participants will notice dynamics on their team they didn’t recognize or fully understand before.
• Curiosity: Participants will be inspired to get curious about the root causes and implications of critical employee experiences in frontline workplaces.
• Confidence: Participants will stretch and grow in their ability to navigate challenging dynamics and willingness to engage.
• Mutual support and accountability: Participants will practice being supportive and accountable with themselves and one another; they will also practice giving and receiving direct feedback.
• Communication: Participants will learn and practice engaging in respectful, impactful conversations in challenging situations.
• Peer learning: Participants will role-play scenarios that enable them to learn with and through one another.

Workshop Components for the Trainer/Facilitator

Use the links below to download the resources that you’ll use to prepare for the Training.

• Moments That Matter Training Trainer Launch Toolkit: This contains instructions, advice, and communication templates for successfully launching this program throughout your organization.
• Moments That Matter Training Facilitator Guide: This will guide you through the training with timing, instructions, and all the content.
• Moments That Matter Training PPT: This is the slide deck you will use during the training.
• Moments That Matter Expansion Pack of Scenario Cards PPT: After participants have voted on which scenarios they want to role play, copy the appropriate slides from this PPT to the Training PPT.
• Moments That Matter Expansion Pack of Scenario Cards PDF (personal printing version) – Part 1 | Part 2: This version of the scenario cards is for printing on your work printer.
• Moments That Matter Expansion Pack of Scenario Cards PDF (professional printing version) – Part 1 | Part 2: This version of the scenario cards is for you to send to your organization’s printing vendor if you want large quantities.
• Moments That Matter Tally Sheet: Print this out to gather participants’ votes about which scenarios they’d like to role play during the training.

Workshop Components for Participants

Use the links below to download the resources participants will need to access.

• Moments That Matter Key Skills Videos: Make these videos available to participants during the workshop on tablets, a kiosk, or another device.
• Moments That Matter Workbook: This will need to be printed for Moments That Matter Training participants.

The post Moments That Matter Trainer Resources appeared first on Catalyst.

This page contains resources for the person or team who is coordinating the rollout of Moments That Matter Train-the-Trainer (TTT) workshop in your organization. It provides you with all the materials and content you need to smoothly launch the TTT experience.

In this 7-hour session, up to 15 of your organization’s trainers, facilitators, or other chosen leaders will learn how to facilitate Moments That Matter Training. First, they will experience the Training as if they were frontline manager participants. Then, they will go over process specifics including design principles and teach-backs. Last, they will discuss the art of facilitation, including fostering psychological safety and authenticity.

Moments That Matter Training guides frontline managers through realistic, context-specific workplace scenarios in a role-play-based learning. Participants build and practice skills to respond to employee situations in ways that drive empathy and impact.

Learning Outcomes

• Perception: Participants will notice dynamics on their team they didn’t recognize or fully understand before.
• Curiosity: Participants will be inspired to get curious about the root causes and implications of critical employee experiences in frontline workplaces.
• Confidence: Participants will stretch and grow in their ability to navigate challenging dynamics and willingness to engage.
• Mutual support and accountability: Participants will practice being supportive and accountable with themselves and one another; they will also practice giving and receiving direct feedback.
• Communication: Participants will learn and practice engaging in respectful, impactful conversations in challenging situations.
• Peer learning: Participants will role-play scenarios that enable them to learn with and through one another.

Workshop Components for Train-the-Trainer Workshop

Use the links below to download the resources.

• Moments That Matter Train-the-Trainer Coordinator Launch Toolkit: This contains instructions, advice, and communication templates for successfully launching this program.
• Moments That Matter Expansion Pack of Scenario Cards PDF (personal printing version) – Part 1 | Part 2: This version of the scenario cards is for printing on your work printer.
• Moments That Matter Expansion Pack of Scenario Cards PDF (professional printing version) – Part 1 | Part 2: This version of the scenario cards is for you to send to your organization’s printing vendor if you want large quantities.
• Moments That Matter Tally Sheet: Print this out to gather participants’ votes about which scenarios they’d like to roleplay during the TTT.
• Moments That Matter Train-the-Trainer Workbook: This will need to be printed for Moments That Matter TTT participants.
• Moments That Matter Key Skills Videos: Make these videos available to participants during the workshop on tablets, a kiosk, or another device.

The post Moments That Matter Train the Trainer Resources appeared first on Catalyst.

This page contains resources for the person or team who is coordinating the rollout of Moments That Matter Training in your organization. It provides you with all the materials and content you need to smoothly launch the training experience.

Moments That Matter Training is a 4-hour workshop that guides frontline managers through realistic, context-specific workplace scenarios in a role-play-based learning. Participants build and practice skills to respond to employee situations in ways that drive empathy and impact.

Learning Outcomes

• Perception: Participants will notice dynamics on their team they didn’t recognize or fully understand before.
• Curiosity: Participants will be inspired to get curious about the root causes and implications of critical employee experiences in frontline workplaces.
• Confidence: Participants will stretch and grow in their ability to navigate challenging dynamics and willingness to engage.
• Mutual support and accountability: Participants will practice being supportive and accountable with themselves and one another; they will also practice giving and receiving direct feedback.
• Communication: Participants will learn and practice engaging in respectful, impactful conversations in challenging situations.
• Peer learning: Participants will role-play scenarios that enable them to learn with and through one another.

Workshop Components

Use the links below to download the resources.

• Moments That Matter Training Coordinator Launch Toolkit: This contains instructions, advice, and communication templates for successfully launching this program throughout your organization.
• Moments That Matter Expansion Pack of Scenario Cards PDF (personal printing version) – Part 1 | Part 2: This version of the scenario cards is for printing on your work printer.
• Moments That Matter Expansion Pack of Scenario Cards PDF (professional printing version) – Part 1 | Part 2: This version of the scenario cards is for you to send to your organization’s printing vendor if you want large quantities.
• Moments That Matter Tally Sheet: Print this out to gather participants’ votes about which scenarios they’d like to role play during the training.
• Moments That Matter Workbook: This will need to be printed for Moments That Matter Training participants.
• Moments That Matter Key Skills Videos: Make these videos available to participants during the workshop on tablets, a kiosk, or another device.

The post Moments That Matter Training Resources appeared first on Catalyst.

Opportunities for women have expanded since Felice N. Schwartz founded Catalyst over 60 years ago. In 1962, “Help Wanted” advertisements were segregated by gender and race, and the law permitted companies in the United States to pay women less than men. And yet, women continue to face myriad systemic challenges with gender parity, from the gender pay gap to the glass cliff.

Trailblazing changemaker Hillary Rodham Clinton—a champion of democracy and human rights for women and everyone—joined the 2024 Catalyst Awards Conference. In a fireside chat with former Catalyst president and CEO Lorraine Hariton, Clinton shared her candid observations on what we have accomplished, and where we go from here.

Clinton reminded us that until recently, US girls and women were blatantly and unapologetically treated as second-class citizens, “with a very clearly designated lane girls and women were supposed to follow.” She presented herself as a living example. When she was 14, inspired by President Kennedy, Secretary Clinton wrote a letter to NASA, saying she wanted to become an astronaut and asking what she would need to do to accomplish her dream. The letter she received in response said that NASA was not interested in women.

As a young married woman in the 1970s, Clinton was not legally able to obtain a credit card in her own name. “This may seem like ancient history,” she said, “but Lorraine and I lived through it.” She reminded us that Supreme Court Justice Ruth Bader Ginsburg was instrumental in knocking down many legal obstacles, as was Title IX, the 1972 landmark federal civil rights law that provided equal opportunity to girls and women in athletics and academics.

In the mid-1980s, Sam Walton, the legendary founder of Walmart, called Clinton and asked her to serve on the Walmart board. Was it because of her qualifications? Yes and no. He told her that his wife and daughter said he needed a woman on the board. “’Okay, would you be that woman?’” he asked. Clinton continued, “And, of course, I was the one woman on the board. It was an extraordinary opportunity for me to be involved in when we were beginning to recognize the role of diversity, equity, and inclusion in the corporate boardroom.”

Clinton punctuated the lack of gender parity she and millions of others experienced with anecdotes about what they wore in the workplace. As the first woman partner at the Rose Law Firm in Arkansas, Clinton shared, she dressed in the same outfit that many professional women did in the 1970s and 80s—a navy blue skirt suit with a white blouse and a ribbon tied around the neck. Standing out by wearing clothes with a personality was simply too risky. “It was not a great look,” Clinton said with a dry laugh.

Many Awards Conference attendees were familiar with the “uniform” corporate women previously wore to work, and laughed ruefully along with Clinton as she spoke, but then Clinton added an anecdote that elicited gasps. An expert witness with short hair was told to go out and buy a wig with long hair before entering the courtroom in order to be taken seriously—which she did.

A woman’s appearance was no trivial matter; women were constantly devalued if they deviated from feminine norms. “We faced what I call the ‘talking dog syndrome,’” Clinton explained. “There was bewilderment that a woman could be in a courtroom trying a lawsuit.” She reminisced about an Arkansas trial at which a number of local hunters who were in town picking up supplies made a trip to the courtroom, filling the front row as if they were visiting a zoo. “I asked the bailiff who they were, and he said, ‘They heard there was a lady lawyer in town, and they couldn’t believe it and wanted to see it for themselves.’”

Today, we have four women on the US Supreme Court. Yet, Hariton noted, we are experiencing a backlash—for every step forward, there have been two steps back. “What should we be doing at this moment?” Hariton asked, in the face of the Supreme Court decisions rolling back women’s constitutional right to an abortion and affirmative action in higher education admissions, along with a general climate in which diversity, equity, and inclusion are demonized.

Clinton offered these practical actions everyone should do to achieve gender parity:

Speak up for other women in the workplace. When a man repeats what a woman already said in a meeting as if he were the originator of the idea, call him in. “I like to say, ‘John, I’m so glad you amplified Mary’s point of view.’ Be a good colleague on behalf of other women—and it’s not just for women to support other women. Men also should support women.”

Vote in local and state elections. “There’s a global pushback against women’s rights,” Clinton said. Just as authoritarian and repressive governments around the world are consolidating power at the expense of equity, so too are women’s health and IVF at risk in the US. “Do not be deluded. This is about controlling women’s lives and opportunities to choose their own path,” she said.

Be optimistic. Clinton quoted Madeline Albright, the Secretary of State who had fled the Nazis and communist Czechoslovakia, and never took democracy for granted. When asked if she was an optimist or pessimist, Albright responded, “I’m an optimist who worries a lot.”

Clinton encouraged us all to fight for our freedoms, but always reserve a dose of optimism for better days ahead.

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The post Here’s What Hillary Rodham Clinton Told the Catalyst Community About Gender Parity appeared first on Catalyst.

Catalyst, in partnership with Accenture, shines a spotlight on the important role frontline managers have on the overall culture of the frontline workplace in Team Dynamics on the Front Line: How Managers and Organizations Impact This Overlooked Key to Retention (Report).

This research demonstrates the importance of investing in team-building and cultivating strong interpersonal skills among all employees, particularly frontline managers. With the right training, frontline managers can foster a positive workplace by creating a safe space for dialogue, showing they value employees’ experiences, and building connection and trust. In doing so, they have the ability to boost morale and retention and reduce burnout. 

Whether you are in human resources, learning and development, or in a frontline executive role, we encourage you to download this poster and infographic with frontline managers and employees to set them up for success.  

Available in English, French, Quebecois, Spanish and German.

Four Tips for Tackling Tough Talks 

Often, it’s hard to find time to think through how to address difficult conversations at work. This poster gives frontline employees a simple visual analogy that they can use to keep in mind as they tackle tough situations in real time.  

By following these guidelines, individuals can navigate challenging discussions more effectively, fostering a healthier and more collaborative work environment. 

Available in English, French, Quebecois, Spanish and German.

Five Conversation Skills for Connecting with Frontline Employees 

This infographic identifies five essential skills frontline managers can use to improve their communication with team members. The skills include active listening, self-reflecting on judgments, asking insightful questions, relating on a human level, and taking meaningful actions based on what they have learned. 

The skills outlined in the infographic empower managers to strengthen their relationships with frontline employees and improve their effectiveness in addressing various workplace challenges. 

Available in English, French, Quebecois, Spanish and German.

The post Beyond Troubleshooting: Conversation Skills for Frontline Managers appeared first on Catalyst.